Privacy Policy – Al Taqwa Scents

Last Updated: October 19, 2026

At Al Taqwa Scents, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, browse our products, or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.

• Order Information: Details about the products you purchase, order history, and transaction status.

• Payment Information: Payment details processed securely through our payment service providers. We do not intend to store full payment card details on our own systems.

• Technical Information: Your IP address, browser type, device information, and website usage data, where applicable.

• Communication Information: Information you provide when contacting us with questions, feedback, or customer service requests.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders.

• Confirm purchases and provide order updates.

• Respond to customer inquiries and support requests.

• Improve our website, products, and shopping experience.

• Prevent fraudulent transactions and protect our customers.

• Send promotional offers and product updates where permitted by law and, when required, with your consent.

• Comply with applicable legal and regulatory obligations.

3. Payment Security

We use available third-party payment providers to process payments. Your payment information may be handled according to the privacy and security policies of those providers.

Please avoid sharing sensitive payment information through email, social media messages, or other unsecured communication channels.

4. Sharing of Information

We do not sell your personal information to third parties for money. We may share relevant information with trusted service providers when necessary to operate our business, including:

• Shopify: To host and operate our online store.

• Delivery and Courier Services: To ship and deliver your orders.

• Payment Providers: To process payments and refunds.

• Technical and Analytics Providers: To maintain, secure, and improve our website.

• Legal Authorities: When disclosure is required by applicable law or necessary to protect our legal rights.

Service providers may use your information only as permitted by applicable arrangements and laws.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep your shopping cart working, remember preferences, understand website traffic, and improve your shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will seek consent before using non-essential cookies or tracking technologies.

6. Data Protection and Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no online platform or electronic transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, recordkeeping, and legal obligations.

7. Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request deletion of your personal information where legally permitted.

• Withdraw consent for marketing communications.

• Object to or restrict certain processing activities where applicable.

• Raise a complaint with the relevant privacy authority, where available.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing personal information.

9. Children's Privacy

Our website is not intended to collect personal information from children without appropriate authorization where required by law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, or legal requirements. Any revised version will be published on this page with an updated revision date.

We encourage you to review this page periodically.