REFUND, EXCHANGE & 10-DAY RETURN POLICY

Al Taqwa Scents

1. 📅 10-Day Return Policy
Customers can request a return or exchange within 10 days of receiving their order.

2. 💰 Money-Back Guarantee
Eligible returns may qualify for a refund according to our return policy.

3. 📦 Product Condition
Products must be unused, unopened, and in their original packaging to qualify for a return.

4. 🌸 Perfume & Attar Hygiene
Opened or used perfumes and attars may not be eligible for return due to hygiene reasons, except where required by law.

5. 🔁 Exchange Option
Eligible products can be exchanged for another item, subject to availability.

6. 🚫 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us as soon as possible with photos or videos.

7. 🧾 Proof of Purchase
Customers must provide their order number or receipt when requesting a refund, return, or exchange.

8. 🚚 Return Shipping
Return shipping costs may be the customer's responsibility unless the item is damaged, defective, incorrect, or applicable law requires otherwise.

9. ⏳ Refund Processing
Approved refunds will be processed through the original payment method where possible. Processing time may vary by payment provider.

10. 📞 Contact Us
To request a return, exchange, or refund, contact Al Taqwa Scents at [Your Business Email] or [Your Phone Number].